Veeam is a leading provider of backup and recovery software for virtual, physical and cloud environments.
Different Veeam departments take care of every phase of the solution life cycle: development and testing, implementation through an extensive partner network, and technical support in multiple languages.
Veeam builds products to meet complex backup and data management challenges. We work with VMware vSphere, Microsoft Hyper-V and Nutanix AHV virtualization; Windows, Linux and Unix physical systems; Active Directory, Exchange, SharePoint, SQL, Oracle and SAP HANA servers; Amazon, Azure and Google Cloud public clouds; and many other technologies that form the core of modern IT.
Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.
We are now looking for Veeam Backup for Databases Engineer.
Your tasks will include:
- Handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation;
Fortifying client relationships focused on 100% customer satisfaction;
Documenting all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool;
Ensuring proper and consistent communication of issue status to customers, sales representatives and senior engineers;
Performing troubleshooting and analysis, including log file investigation.
What we expect from you:
- Fluent English (reading/writing/speaking)
- Linux administration skills
- Familiarity with Oracle database concepts (11g, 12c and 18c, Windows and Linux implementations)
- Familiarity with Oracle RMAN tool and ability to use this tool for database backup and recovery
- Familiarity with Oracle RAC (Real Application Cluster) concepts
- Familiarity with SAP HANA database concepts will be considered significant advantage
- Analytical and problem-solving skills
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment
Additional Information
We offer:
- Excellent professional and career opportunities in the international team of talented and energetic people.
- Competitive salary and regular pay rises.
- Generous benefits package from the very first day of your employment including: premium healthcare program for you and your children, sick days, additional payments for sick leave, meal tickets, MultiSport card, public transport pass, cell phone contract.
- Cafeteria Benefit Plan – an additional annual budget that you can spend on a variety of benefits such as travel, sport, wellness, education and many more.
- Flexible working hours, no bureaucracy or formalism.
- Professional trainings and education, including courses and conferences, English & Czech classes, internal meetups and unlimited access to online library
Please note: If the applicant is permanently present outside of the Czech Republic, Veeam reserves the right to refuse to consider the application for a job
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
