Kenvue is currently recruiting for:
This position reports to Senior Manager Customer Service and is based in Prague, Czech Republic.
Who We Are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made up with 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.
What You Will Do
- The Customer Service Supervisor is responsible for leading teams to perform transactional services to customers.
- The Supervisor is expected to enable strong relationships and collaboration across functions as needed to provide service to customers.
- Individual will show a clear desire and well developed ability to navigate key relationships/overlaps that exist between Customer Service and other key business units, including Supply Chain, Finance and Shared Services.
Key Responsibilities
- Provides oversight for order management, inquiry management, and invoice management activities performed by the team.
- Responsible for the customer service inventory management process.
- Tracking of Customer Service KPIs, as SVL, CRM cycle time, Backorders, Returns, Rush Orders and Complaints.
- Expected to be proficient in all transactional processes performed by direct reports and have a thorough understanding of the overall Deliver organization and Customer Service (CS) organizations.
- The Supervisor will monitor team efficiency and effectiveness based on pre-determined organization performance metrics.
- Responsible for training and knowledge transfer.
- Expected to be independent leader of team, independent partner for stakeholders and single point of contact for CS manager/director
What We Are Looking For
Required Qualifications
- University/Bachelor’s Degree or Equivalent.
- 5-7 years of relevant experience.
- Spanish and/or Portuguese at native or near-native level of proficiency
- Fluent in English
- Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information; Demonstrate proficiency in written and oral communications.
- Technical skills: MS Office, SAP.
- Office skills: Standard office telephone, Email, Outlook.
What’s In It For You
- Competitive Benefit Package
- Paid Company Holidays, Paid Vacation, Volunteer Time & More!
- Learning & Development Opportunities
- Employee Resource Groups
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability
