We are a growing team based in Prague, developing world leading game-based military simulations for major NATO powers and their allies. We are constantly looking for ways to advance the whole industry, using the latest technologies and trends (such as whole world simulation, virtual reality and motion tracking).
Position Description:
$ads={1}
Do you enjoy solving technical problems and challenging yourself? Would you like to support major NATO member countries and their allies by helping them to maximize the benefits of using BISim’s VBS software family?
If you answered yes, then we have a job opportunity for you to join BISim as a Customer Support Specialist.
BISim is a leading global company for virtual simulation in military training. Customer Support Specialist is a key position within BISim, responsible for acting as a liaison between customers and internal stakeholders. For users of our products, you will be one of the main contacts within company.
As a Customer Support Specialist at BISim you won’t be bored at work! You will for example process support tickets, deliver licenses and solve software problems. Additionally, you might help customers with system configuration, custom scripting, modelling, terrain creation and much more. Work tasks include, but are not limited to, helping with uninstalling/reinstalling software, verifying proper hardware and software setup, assisting with navigating around application menus and troubleshooting interoperability.
Key Areas of Responsibility:
- Provide technical issue resolution to customers via email, phone, other electronic communication or on-site.
- Install, configure, and troubleshoot BISim software.
- Identify, correct or advise on issues with software and hardware configurations.
- Ensure orders are prepared, packed and dispatched as per company procedures.
- Assist in the preparation and setup of demos and special events.
Objectives:
- Maintain high levels of customer satisfaction.
- Provide quick and professional responses to customer inquiries.
- Provide a positive experience for any customer interaction with the company.
- Follow defined customer support procedures and policies.
- Assist customers with various projects.
Skills:
- Excellent communication (oral and written), interpersonal, and organizational skills
- Able to work independently and efficiently to meet deadlines.
- Able to promptly answer support-related emails, phone calls and other electronic communications.
- Self-motivated, detail-oriented and organized.
- Experience with hardware and software issues.
- Problem-solving mindset.
Education & Experience:
Required:
- Working experience with Microsoft Office and Google Apps.
- Experience with hardware and software installation and troubleshooting.
- Interest in software technology, simulation or game-based training.
- Ability to effectively present information and respond to questions from customers.
Recommended:
- Experience with Bohemia Interactive products such as VBS and ArmA.
- Three to six months related customer support experience or training.
- Equivalent combination of education and experience.
- Prior customer service experience with CRM applications.
- Basic ArmA/VBS scripting, terrain creation, basic model creation and/or basic programming.
- Operating System administration and troubleshooting.
- Networking fundamentals and troubleshooting.
Language Skills:
- Proficient in English both spoken and written.
- Further European language skills are highly appreciated.
Benefits:
- Diverse, challenging, yet fun work environment with real-life applications.
- Best of both worlds - small team with no nonsense rules and stability and opportunity to grow within multinational company.
- Opportunity to work on top-of-the-line, cutting edge products employed by military organizations and non-military users around the globe.
- Opportunity to use your skills even outside of your role, with the option to grow outside of your role.
- Ability to influence how we do things, and have a direct impact on our products.
- Work with and learn from talented colleagues.
- Full-time employment with a competitive salary.
- 25 vacation days and 3 sick days per year.
- Various benefits, such as meal vouchers, Multisport card and more.
- We don’t offer just a job, we want to give you the opportunity to grow, and to move the simulation market forward.
