$ads={1}
Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology.
The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.”
There are more than 2,000 employees in Human Resources, Finance and Procurement, Customer Services, who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.
Job title:
Customer Service Specialist / Customer Service Representative
Reporting to:
Customer Service Supervisor
Functional group:
Customer Service MedTech
Job location: Prague
Job Description
Overall purpose of job:
- Professional communication with customers related to orders and inquiries, and the whole order cycle
- Handling of customer orders, inquiries and requirements (incl. order entry, coordination, invoicing related activities etc.)
- Close cooperation with Sales, Supply Chain, other relevant internal functions and the transportation companies to best serve our customers
- Other Customer Service activities & customer care as assigned by Supervisor and/or Manager
Essential duties and responsibilities:
- Responds to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing (directly or via coordination)
- Order entry and processing, order/delivery/invoicing related activities
- Customer Service relevant issue resolution related to order cycle (customer complaints regarding billing, shipping delays and products)
Special Requirements:
Details below in job requirements part
Other features of the job:
- Meet all applicable quality and compliance requirements (i.e. HCC/HCBI/ANTI-CORRUPTION/FCPA/US-GCC/Privacy/SOX/QA.Safe Fleet)
- On time reporting on spontaneous adverse events (AE) reports and quality complaints for all products
- Successfully complete all mandatory trainings on time
#INDHP
#CM-LI4
Qualifications
Essential knowledge and skills:
- Native Hungarian speaker with an advanced level of English
- Experience in Customer Service or at related areas
- Good level of English, native or full business proficiency of the CEE Central language according to the country that the Customer Service Representative is responsible for
Core competencies required for this role:
- Knowledge of used systems (incl. MS Office), tools and processes
- Excellent time management skills and ability to multi-task and prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Excellent coordination and planning skills
- Team Player
- Readiness to learn and work in fast-paced environment
- Ability to work and prioritize work independently
Equal Opportunity:
Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
